B2B terms
A clear written order before service begins.
We offer our technologies and services only to business customers. Work begins with a written offer and a written order or contract confirmed by Steinborn IT. These set out the agreed scope, license, price, term, payment and support conditions.
Built for verified businesses
A website inquiry or offer does not activate service. Scope and commercial terms become binding only after business verification and written acceptance of the individual offer or order.
Know exactly what is included
Your order defines the licensed technology or service, scope, acceptance criteria, contract term and support contact. Unless expressly agreed otherwise, there are no service-level commitments or guarantees of particular results. Before processing personal data on your instructions, we agree the general DPA and the specific engagement description. Customer materials, reports and working copies are subject to the agreed handover and deletion rules. Only specific records subject to mandatory legal retention are kept.
Direct invoicing from Steinborn IT
Invoice timing and payment deadlines are set in the confirmed order. Prices are net plus applicable VAT. Reverse charge applies only when the statutory conditions are met. There is no public checkout, card collection, payment-provider integration or automatic service activation.
Service commitments belong in your order
Availability, support, remedies and any agreed service levels are stated directly in the confirmed customer order.